Warranty and after-sales service information.

Warranty coverage

Our watches are covered by a two-year distributor warranty from the date of delivery. Warranty procedures are carried out through the brand's authorized service centers.

For manufacturing, material, or assembly defects covered by the warranty, no labor or parts charges will be applied for free repair. The time spent on repair is added to the warranty period.

Service process

You can check your product's authorized service information in the warranty certificate or the brand's authorized service list. You can send us your order and product information via email or WhatsApp for service referral.

The maximum repair time is 20 business days. For warranty claims, the date the defect is reported to the seller or authorized service center is taken as the basis; for out-of-warranty claims, it is the date the product is delivered to the service center.

Use and maintenance

Damage caused by normal wear and tear or use is assessed according to the warranty certificate and service evaluation. The assessment of misuse is based on the relevant report. For water resistance and maintenance, refer to the user manual for the watch model.

Your legal rights

Your legal optional rights regarding defective products are reserved. The warranty process does not make free repair the only option. For complaints and appeals, you can apply to consumer arbitration committees or consumer courts in accordance with the conditions in the legislation.

Contact

BAF Saat Ticaret ve Sanayi Limited Şirketi
Maltepe Mahallesi, Yedikule Çırpıcı Yol Sokak, Topkapı Ticaret Merkezi 2, No:1, İç Kapı No:113, Zeytinburnu / Istanbul

Email: info@bafsaat.com
WhatsApp: +90 533 622 92 53 (WhatsApp only)
Support: Monday–Friday, 09.00–18.00 (Turkey time)